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Our Nationally Recognised Receptionist Training Course Online offers comprehensive guidance and efficient training, empowering you to deliver exemplary customer care and perform daily operations with excellence. With our online receptionist training, you'll be able to assist your clients with your top-notch professionalism. Join NOW!
What you will learn from this course?
- Understand the value and impact of a receptionist in an organisation
- Gain business telephone and front office communication skills
- Acquire key processes and protocols to handle difficult clients and develop long-term relationships
- Learn how to manage appointments in terms of organising meetings and conferences
- Explore the efficiency of proofreading and grammar to write professional business emails
- Understand the main principles for effective customer care within a team context
- Develop competency to troubleshoot basic technological issues
Receptionist Course
Are you ready to step into the role of a front-desk receptionist and contribute to the 43% who are enhancing the effectiveness of receptionists in the industry?
This receptionist training online is designed to prepare you with key qualities and skills to become a successful receptionist, including communication, organisation, adaptability, and problem-solving. As you progress in this course, you will learn how to receive phone calls, take general notes, business etiquette and correspondences, and the significance of continuous learning for a receptionist to uplift their role in the industry.
Enrolling in this Receptionist Training Course is your gateway to enhance your knowledge and skills, leading you towards a great and proficient administrative career. Take this opportunity to create a new benchmark in the business world!
Who is this Course for?
- This online receptionist course with a certificate is eligible for those who want to learn business administrative duties to thrive as a receptionist
- Professional receptionists can also take this course to enhance their existing knowledge and skills
- Individuals who are interested in pursuing a career as an office admin to work in a corporate environment
- Anyone who wants to become a front-desk receptionist with adequate skills and techniques to develop great customer relationships
Entry Requirements
This Medical Receptionist Course Online has no academic prerequisites and is open to students from all academic disciplines. You can access the course anytime and anywhere from any location. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection.
Assessment
This receptionist course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.
- Through the MCQs, it is measured how much a learner can grasp from each section.
- In the assessment, the pass mark is 60%.
Advance Your Career
If you’re interested in advancing your career in the hotel receptionist profession. In that case, we recommend you join our Hotel Reception Course Online Training and gain the necessary skills along with a recognised certificate.
Course Success Stories
Recognised Accreditation
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.
Course Curriculum
In this introductory module, you will learn the fundamentals of reception and get an extensive overview of a receptionist. You will also learn about the different roles that a receptionist has to play within an organisation to become a professional individual.
In this module, you will understand the role and responsibilities of a receptionist, including their value and impact in an organisation. You will also learn the key qualities and skills of a successful receptionist, including how to build effective relationships with existing and potential clients.
In this module, you will learn the process of verbal communication in a business environment and how to maintain nonverbal communication as an expert receptionist in different situations.
In this module, you will learn the main principles of telephone communication to understand how to use appropriate dialogue while conversing over the telephone. Here, you will also gain business telephonic skills for effective phone communication and handling difficult callers professionally.
In this module, you will learn the main principles of computer operation to effectively store data in a digital format. You will also learn the aspects of information technology management in a typical reception system.
In this module, you will learn how the messages are taken, recorded and conveyed in a precise manner. You will also learn how to use different messaging mediums to take general notes comprehensively.
In this module, you will learn the basics of customer service to receive and assist visitors as a skilled receptionist. You will also learn the key processes and protocols of handling customer complaints and difficult customers in an office environment to protect long-lasting customer relationships.
In this module, you will learn basic administrative duties, as well as offering mail services. Moreover, you will gain document, inventory, invoicing and petty cash management skills.
In this module, you will understand the role of a receptionist in front desk management. Here, you will also learn about various office facilities in a business environment, including understanding workplace safety and security as an organised receptionist.
In this module, you will learn effective planning and scheduling with time management essentials. You will also understand how to manage appointments to organise business meetings and conferences with multi-tasking skills.
In this module, you will understand how to maintain business etiquette and business ethics in a corporate environment. Here, you will also learn how to conduct professionally with the conduction of privacy and confidentiality as a receptionist.
In this module, you will learn travel arrangement methods to organise business trips effectively. Here, you will also learn how to liaise with event organisers, including post-follow-up arrangements as a receptionist.
In this module, you will be introduced to the basics of business correspondence to write professional emails with standard grammar and proofreading skills. Besides, you will learn how to compose meeting agendas to follow up on correspondence as an expert receptionist.
In this module, you will understand why continuous learning is significant for a professional receptionist to excel in their position. Here, you will also learn how to adapt to new technologies and stress management, along with good networking to progress in your career.
In this module, you will understand the importance of workstation layout related to function. Here, you will also learn the main principles of conducting teamwork and maintaining the efficacy of customer care within a team context as well.
In this module, you will be introduced to the skills needed for common receptionist software. You will also gain awareness of cybersecurity, data entry, and accuracy, as well as how to troubleshoot basic technical issues effectively.
In this module, you will learn why Integrate Cutting-Edge Technology Training is essential for a receptionist. Here, you will also learn receptionists need to stay ahead of the curve in the evolving workplace with future-proof skills and continuous career scopes.
- Individual
- Business
Course info
Duration
Accredited by
Tutor Support
Course Access
210 Minutes
CPD UK
Included
1 Year
0121 295 1244Course Review
FAQs
The receptionist plays a crucial role as they are the first point of contact for visitors and customers. As a result, they should possess excellent problem-solving skills and be able to think on their feet in order to answer any queries or concerns. They must be quick and efficient in resolving any issues to the satisfaction of customers and employees, as they represent the face of the company.
Starting as an entry-level receptionist can open up opportunities for a promising career in various industries. Having administrative skills is an essential quality that many businesses require, and receptionists can leverage this experience to advance in their careers and explore other well-paying fields.
Absolutely! After completing this Receptionist Training Course, you will have the required knowledge and skills to begin your career as a front-desk receptionist . We aim to provide you with professional guidance and knowledge with sought-after skills related to the respective field. Our expert tutor will help you acknowledge your potential, enabling you to thrive in your career as a front-desk receptionist.
The course is typically delivered online through our Study Plexโs learning platform, where you can access all the course materials and assignments at your own pace.
After successfully registering for the course, you will receive an email regarding your login details, allowing you access to your online training course.
You will receive an email with your login details upon successfully enrolling for a course. Kindly check your inbox or junk folder and spam folder, or you can contact our award-winning customer support team via [email protected].
Sure, you can gift any of our courses to your friends or dearest ones. After purchasing any course as a gift, kindly provide the learnerโs details via [email protected], and then we will send your gift to the learner with the login details of the course.
Definitely, you can enrol for this self-paced online video training course. Once you purchase the course, you will receive your login details via email. As you will receive lifetime access to the login portal, you can complete your course at your convenient time.
Our online courses come with lifetime access and have no time limit for completion. Each course is completely accessible from a tablet, mobile or laptop, as long as you have a secure internet connection.
Upon successfully completing the course, you can order your certificate of achievement as proof of your new skill.
After successfully passing the MCQ exam, you will be able to order the CPD-accredited Receptionist Training Course Online - Nationally Recognised certificate.
No prior knowledge is essential for this course, making it ideal for beginners. However, a positive attitude toward learning is always an addition.
