3 Instalment Plan on checkout
You have the option to choose from four easy instalment plans.
Free Certificate
Free CPD UK & IPHM Accredited PDF Certificate with Transcript
14 Days Money Back Guarantee
Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
Course info
Duration
Accredited by
Tutor Support
Course Access
1 Hour 15 Minutes
CPD UK & QLS
Included
1 Year
What you will learn from this course?
- Gain comprehensive knowledge about customer service
- Understand the core competencies and principles of customer service
- Explore the various areas of customer service
- Know how to apply the skills you acquired from this course in a real-life context
- Become a confident and expert customer service manager
Customer Service Course
This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This customer service course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.
Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.
This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.
This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.
Module 1: About the Course
Module 2: What is Customer Service
Module 3: The Goals of Great Customer Service
Module 4: Discovering and Understanding Customer Needs
Module 5: Delivering Maximum Levels of Customer Service
Module 6: Making Customers Feel Great From the Start
Module 7: Communication Skills
Module 8: Non-verbal Communication and Body Language
Module 9: Dealing with Customer Complaints
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
CPD UK And Accredited Certificate Of Achievement
CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD, IIRSM and IATP-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Upon successful completion of this customer service course, you will become eligible to order your CPD, IIRSM and IATP-accredited certificate of achievement to demonstrate your new skills.
The hardcopy course completion certificate comes with a shipping cost, which is:
- Within the UK: £5.99
- Outside of the UK: £16.99
Endorsed Certificate From Quality Licence Scheme
On successful completion of the course assessment, you will be eligible to order the QLS Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This will provide you with a competitive edge in your career add extra value to your CV. You can also share this certificate with prospective employers and your professional network which will help you to drive a successful career in your chosen industry. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.
Course Success Stories
Course info
Duration
Accredited by
Tutor Support
Course Access
1 Hour 15 Minutes
CPD UK & QLS
Included
1 Year
0121 295 1244Course Review
FAQs
CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.
For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.
Yes, you can pay via Invoice or Purchase Order, please contact us at [email protected] for invoice payment.
Yes, you can pay via instalments at checkout.
No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.
After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via [email protected]
