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Course info
Duration
Accredited by
Tutor Support
Course Access
1 Hour 14 Minutes
CPD UK & QLS
Included
1 Year
Our comprehensive Customer Service For Professionals course can help you gain the required professionalism in customer service. The course will teach you the application of the golden rules, along with the best communication skills. You will learn how to display courtesy and a helpful attitude to enhance consumer interaction through insightful training.
What you will learn from this course?
- Get an introduction to what is customer service and why you need to be professional
- Learn what is good customer service and potential services
- Get familiar with the differences between customer support and service
- Know the types of customer service
- Learn important aspects of customer service
- Understand the customer service objectives
- Get ideas about the golden rules of customer service
- Acquire potential and key customer service skills
- Learn how to deal with complaints of customers
- Understand customer service responsibilities and job requirements
Customer Service For Professionals Course
This Customer service certification course is your learning navigation towards the required professionalism in customer service.You will get comprehensive conceptual segments such as
potential services, what is customer support, types of customer service, objectives, golden rule, key skills, job requirements and so on.There will be hands-on training included with a professional coach from the industry to educate you on organisational prospects.
- Fundamentals of customer service and its necessary skills
- Best communication skills to resolve customer issues
- Application of golden rules to provide good customer service
- Career opportunities with enhanced customer skills
- This course is exclusive for corporate professionals who want to master customer service with proper hands-on experience
- This course can provide both foundational and advanced knowledge to any individual who want to learn customer service
- This course is also available for newcomers who have customer service potential and want to utilise them professionally with proper guidance
- This course is also open for graduate students who are willing to learn about customer service business and want to develop skills and knowledge
- Individuals who have interest in custom service and want to start a professional career in this field can join this course.
This Customer service course online course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection.
This Customer service skills training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.
- Through the MCQs, it is measured how much a learner can grasp from each section.
- In the assessment, the pass mark is 60%.
Overview
- Introductory video
- Setting the Scene
Lesson Two : Experiencing Customer Care
- Exploring Our Own Experiences of Being Customers
- Exploring Our Own Experiences Part Two
Lesson Three : Meet And Great
- Meet and Greet
- Meet and Greet Part Two
Lesson Four : Equality and Diversity
- Equality and Diversity
Lesson Five : Telephone skills
- Developing Your Telephone Skills
- Telephone Skills Part Two
- Telephone Skills Part Three
- Telephone Skills Part Four
Lesson Six: Hints and Tips
- Hints and Tips for Best Practice
- Hints and Tips Part Two
- Hints and Tips Part Three
- Hints and Tips Part Four
- Hints and Tips Part Five
Lesson Seven : Complaints
- Dealing with Complaints
Lesson Eight : Conclusion
- Conclusion
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
Certificate of Achievement from Study Plex
On successful completion of this course, you will be eligible to order your CPD UK accredited certificate of achievement to demonstrate your new skills. The CPD accredited PDF certificate of achievement can be obtained free of cost, which is included in the course. There is an additional fee to get a printed copy certificate which is £25.
Endorsed Certificate From Quality Licence Scheme
On successful completion of the course assessment, you will be eligible to order the QLS Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This will provide you with a competitive edge in your career add extra value to your CV. You can also share this certificate with prospective employers and your professional network which will help you to drive a successful career in your chosen industry. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.
Course Success Stories
Course info
Duration
Accredited by
Tutor Support
Course Access
1 Hour 14 Minutes
CPD UK & QLS
Included
1 Year
0121 295 1244Course Review
FAQs
A professional customer service is responsible for ensuring customers have a good experience by fulfilling their needs.
The 7 qualities are problem-solving skills, clear communication, friendly attitude, empathy, business acumen, product and service knowledge, and strong time management.
The practitioner with customer service qualification must demonstrate confidence, is proactive, and respond quickly to service trends and customer feedback
Instructor-led training would be best for customer service since it is led by an instructor and a highly interactive format which allows for conversation and knowledge sharing.
A professional attitude involves understanding expectations, going above and beyond, and being a customer advocate.
Customer service professional objective is to interact with customers in order to answer questions, resolve reported issues, improve credibility,and nurture relationships.
Being professional to customers is important because how you interact with customers represents not only you as an individual, but also your company as well.
After successfully registering for the course, you will receive an email regarding your login details, allowing you access to your online training course.
Upon successfully enrolling for a course, you will receive an email with your login details. Kindly check your inbox/junk folder and spam folder, or you can contact our award-winning customer support team via [email protected].
Sure, you can gift any of our courses to your friends or dearest ones. After purchasing any course as a gift, kindly provide the learner’s details via [email protected]. and then we will send your gift to the learner with the login details of the course.
Definitely, you can enrol for this self-paced online video training course. Once you purchase the course, you will receive your login details via email. As you will have lifetime access to the login portal, hence you can complete your course at your convenient time.
Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.
Upon successfully completing the course, you can order your certificate of achievement as proof of your new skill.
After successfully passing the MCQ exam, you will be eligible to order the Customer support training Certificate by the Quality Licence Scheme.
No prior knowledge is necessary for the course, making it ideal for beginners. However, a positive attitude toward learning is always a plus.
