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Customer Service For Professionals

Customer Service For Professionals


Fast Track


Recognised Certification


Quality Guarantee


Online Learning

Our comprehensive Customer Service For Professionals course can help you gain the required professionalism in customer service. The course will teach you the application of the golden rules, along with the best communication skills. You will learn how to display courtesy and a helpful attitude to enhance consumer interaction through insightful training.

What you will learn from this course?

  • Gain comprehensive knowledge about customer service
  • Understand the core competencies and principles of customer service
  • Explore the various areas of customer service
  • Know how to apply the skills you acquired from this course in a real-life context
  • Become a confident and expert customer service manager

Customer Service For Professionals Course

Master the skills you need to propel your career forward in customer service. This course will equip you with the essential knowledge and skillset that will make you a confident customer service manager and take your career to the next level. This comprehensive customer service course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this customer service course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.

This comprehensive course will teach you the theory of effective customer service practice and equip you with the essential skills, confidence and competence to assist you in the customer service industry. You’ll gain a solid understanding of the core competencies required to drive a successful career in customer service. This course is designed by industry experts, so you’ll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for customer service manager or for people who are aspiring to specialise in customer service.

Enrol in this customer service course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates.

Who is this Course for?

This comprehensive customer service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.

Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.

Entry Requirements

This customer service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.


This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.

Advance Your Career

This customer service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.

Recognised Accreditation


CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.


The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Course Curriculum


Introductory video

Setting the Scene

Lesson Two : Experiencing Customer Care

Exploring Our Own Experiences of Being Customers

Exploring Our Own Experiences Part Two

Lesson Three : Meet And Great

Meet and Greet

Meet and Greet Part Two

Lesson Five : Telephone skills

Developing Your Telephone Skills

Telephone Skills Part Two

Telephone Skills Part Three

Telephone Skills Part Four

Lesson Six: Hints and Tips

Hints and Tips for Best Practice

Hints and Tips Part Two

Hints and Tips Part Three

Hints and Tips Part Four

Hints and Tips Part Five

Lesson Seven : Complaints

Dealing with Complaints

  • Individual
  • Business
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Course Access

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74 Minutes



1 Year

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CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.

For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.

Yes, you can pay via Invoice or Purchase Order, please contact us at [email protected] for invoice payment.

Yes, you can pay via instalments at checkout.

No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.

After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via [email protected]