Customer Service For Professionals
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Overview
What you will learn from this course?
- Gain comprehensive knowledge about customer service
- Understand the core competencies and principles of customer service
- Explore the various areas of customer service
- Know how to apply the skills you acquired from this course in a real-life context
- Become a confident and expert customer service manager
Course Highlights
- Course Type: Self-paced online course
- Duration: 1 to 2 hours
- Tutor Support: Full tutor support is included
- Customer Support: 24/7 customer support is available
Customer Service For Professionals Course
Master the skills you need to propel your career forward in customer service. This course will equip you with the essential knowledge and skillset that will make you a confident customer service manager and take your career to the next level. This comprehensive customer service course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this customer service course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.
This comprehensive course will teach you the theory of effective customer service practice and equip you with the essential skills, confidence and competence to assist you in the customer service industry. You’ll gain a solid understanding of the core competencies required to drive a successful career in customer service. This course is designed by industry experts, so you’ll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for customer service manager or for people who are aspiring to specialise in customer service.
Enrol in this customer service course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates.
Who is this Course for?
This comprehensive customer service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.
Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.
Entry Requirements
This customer service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.
Assessment
This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.
Advance Your Career
This customer service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.
Study Plex Subscription
Study plex also provides a subscription option that allows you unlimited access to more than 700+ CPD courses for learning. You only need to spend £79 to take advantage of this fantastic offer, and you’ll get an unlimited subscription for a full year. Additionally, you can cancel your membership from your account at any time by getting in touch with our friendly and devoted customer care team.
Visit our subscriptions page for more details if you’re interested.
Why you should train with Study Plex?
At Study Plex, you will have the chance to build social, technical and personal skills through a combination of extensive subjects tailored according to your interest. Along with receiving comprehensive knowledge and transferable skills, there are even more reasons o be involved with us, which include:
- Incredible Customer Support: We offer active customer service in the form of live chat, which you can access 24/7
- Expert Tutor Support: You’ll have access to our devoted and dedicated tutor support with all of our courses whenever you need it.
- Price Justified by Quality: We ensure that you will have the best experience possible for the price you are paying for the course.
- Money-back Guarantee: We provide a money-back guarantee if you are not satisfied with the course’s quality. There is a 14-day time limit on this option (according to the terms and conditions).
- Instalment Facility: If your course costs more than £50, you can pay in three instalments using the instalment option.
- Satisfaction Guarantee: Our courses are designed to meet your demands and expectations by all means.
-
Curriculum
This comprehensive course is designed by industry experts; this course will provide you with the skills and knowledge you need to succeed. Not only will it make you more lucrative to potential employers, but it will also give you the confidence to apply for that dream job.
This course is divided into bite-sized modules to make it easy to follow. The modules of this course cover all essential areas to provide you with the appropriate skills and industry knowledge to take your career to the next level. Whether you are travelling around the world or juggling work and family, this course can be completed anytime, anywhere. This flexibility enables you to learn at your own pace, fitting your studies around your current lifestyle.
Course Curriculum
Overview Introductory video 00:02:00 Setting the Scene 00:05:00 Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three : Meet And Great Meet and Greet 00:01:00 Meet and Greet Part Two 00:01:00 Lesson Four : Equality and Diversity Equality and Diversity 00:06:00 Lesson Five : Telephone skills Developing Your Telephone Skills 00:01:00 Telephone Skills Part Two 00:02:00 Telephone Skills Part Three 00:06:00 Telephone Skills Part Four 00:01:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:02:00 Hints and Tips Part Two 00:07:00 Hints and Tips Part Three 00:03:00 Hints and Tips Part Four 00:02:00 Hints and Tips Part Five 00:02:00 Lesson Seven : Complaints Dealing with Complaints 00:10:00 Lesson Eight : Conclusion Conclusion 00:01:00 Final Assessment Assessment – Customer Service For Professionals 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00 -
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What you will learn from this course?
- Gain comprehensive knowledge about customer service
- Understand the core competencies and principles of customer service
- Explore the various areas of customer service
- Know how to apply the skills you acquired from this course in a real-life context
- Become a confident and expert customer service manager
Course Highlights
- Course Type: Self-paced online course
- Duration: 1 to 2 hours
- Tutor Support: Full tutor support is included
- Customer Support: 24/7 customer support is available
Customer Service For Professionals Course
Master the skills you need to propel your career forward in customer service. This course will equip you with the essential knowledge and skillset that will make you a confident customer service manager and take your career to the next level. This comprehensive customer service course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this customer service course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.
This comprehensive course will teach you the theory of effective customer service practice and equip you with the essential skills, confidence and competence to assist you in the customer service industry. You’ll gain a solid understanding of the core competencies required to drive a successful career in customer service. This course is designed by industry experts, so you’ll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for customer service manager or for people who are aspiring to specialise in customer service.
Enrol in this customer service course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates.
Who is this Course for?
This comprehensive customer service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.
Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.
Entry Requirements
This customer service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.
Assessment
This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.
Advance Your Career
This customer service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.
Study Plex Subscription
Study plex also provides a subscription option that allows you unlimited access to more than 700+ CPD courses for learning. You only need to spend £79 to take advantage of this fantastic offer, and you’ll get an unlimited subscription for a full year. Additionally, you can cancel your membership from your account at any time by getting in touch with our friendly and devoted customer care team.
Visit our subscriptions page for more details if you’re interested.
Why you should train with Study Plex?
At Study Plex, you will have the chance to build social, technical and personal skills through a combination of extensive subjects tailored according to your interest. Along with receiving comprehensive knowledge and transferable skills, there are even more reasons o be involved with us, which include:
- Incredible Customer Support: We offer active customer service in the form of live chat, which you can access 24/7
- Expert Tutor Support: You’ll have access to our devoted and dedicated tutor support with all of our courses whenever you need it.
- Price Justified by Quality: We ensure that you will have the best experience possible for the price you are paying for the course.
- Money-back Guarantee: We provide a money-back guarantee if you are not satisfied with the course’s quality. There is a 14-day time limit on this option (according to the terms and conditions).
- Instalment Facility: If your course costs more than £50, you can pay in three instalments using the instalment option.
- Satisfaction Guarantee: Our courses are designed to meet your demands and expectations by all means.
This comprehensive course is designed by industry experts; this course will provide you with the skills and knowledge you need to succeed. Not only will it make you more lucrative to potential employers, but it will also give you the confidence to apply for that dream job.
This course is divided into bite-sized modules to make it easy to follow. The modules of this course cover all essential areas to provide you with the appropriate skills and industry knowledge to take your career to the next level. Whether you are travelling around the world or juggling work and family, this course can be completed anytime, anywhere. This flexibility enables you to learn at your own pace, fitting your studies around your current lifestyle.
Course Curriculum
Overview | |||
Introductory video | 00:02:00 | ||
Setting the Scene | 00:05:00 | ||
Lesson Two : Experiencing Customer Care | |||
Exploring Our Own Experiences of Being Customers | 00:01:00 | ||
Exploring Our Own Experiences Part Two | 00:05:00 | ||
Lesson Three : Meet And Great | |||
Meet and Greet | 00:01:00 | ||
Meet and Greet Part Two | 00:01:00 | ||
Lesson Four : Equality and Diversity | |||
Equality and Diversity | 00:06:00 | ||
Lesson Five : Telephone skills | |||
Developing Your Telephone Skills | 00:01:00 | ||
Telephone Skills Part Two | 00:02:00 | ||
Telephone Skills Part Three | 00:06:00 | ||
Telephone Skills Part Four | 00:01:00 | ||
Lesson Six: Hints and Tips | |||
Hints and Tips for Best Practice | 00:02:00 | ||
Hints and Tips Part Two | 00:07:00 | ||
Hints and Tips Part Three | 00:03:00 | ||
Hints and Tips Part Four | 00:02:00 | ||
Hints and Tips Part Five | 00:02:00 | ||
Lesson Seven : Complaints | |||
Dealing with Complaints | 00:10:00 | ||
Lesson Eight : Conclusion | |||
Conclusion | 00:01:00 | ||
Final Assessment | |||
Assessment – Customer Service For Professionals | 00:10:00 | ||
Certificate of Achievement | |||
Certificate of Achievement | 00:00:00 | ||
Get Your Insurance Now | |||
Get Your Insurance Now | 00:00:00 | ||
Feedback | |||
Feedback | 00:00:00 |