Self-Paced Online Learning

Learn on your own accord, wherever you want, whenever you want.


Flexible Payment Options

You have the option to choose from four easy instalment plans.


14 Days Money Back Guarantee

Hassle-free guarantee on purchase, ensuring quality & your peace of mind.

Conflict Management Training

Conflict Management Training


Fast Track


Recognised Certification


Quality Guarantee


Online Learning

This course on Conflict Management can provide you with crucial conceptual knowledge on why conflicts arise and how to minimize them. You will be introduced to various concepts, including personality types and rational and irrational sources of conflicts, to mitigate them with effective solutions.

What you will learn from this course?

  • Get an introduction to what is conflict management and how it impacts an organisation
  • Understand the key components of conflict management
  • Know the reasons of arising a conflict and how to prevent it
  • Understand user how can a misunderstanding can arise and the possible outcomes
  • Know the different types of management styles
  • Get tips and strategies for conflict management
  • Learn escalation and de-escalation of conflicts and skills to resolve conflicts
  • Understand the approaches of minimising conflicts and its impromptu solutions

Conflict Management Training Course

This Conflict management course can guide you with essential conceptual knowledge about why conflicts arise and how you can minimise it. You will be navigated to various concepts about conflicts such as the key components, reasons of arising conflicts, different types of management styles and which one to implement, skills to resolve conflicts and so on. To enhance your professional and practical knowledge you will be provided with an expert tutor.

  • Basics of conflict management
  • Impact of conflict management in an organisation
  • Why conflicts arise and its possible results
  • Implementation of strategies for conflict management

Who is this Course for?

  • This course is suitable for startup organisations who want to learn about conflict management and its strategies for managing conflicts.
  • This course is open to all newly graduates who are looking for jobs and want to learn about different companies conflict management and their strategies
  • This course is highly eligible for any newcomer who want to start their own company and manage conflicts as a collaborative team
  • This course is also available for established companies who already have their own policies but want to add up more advanced ones
    Individuals with any educational background can also join this course and educate themselves on change management.

Entry Requirements

This Conflict resolution workshop course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection.


This Online conflict resolution training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.

  • Through the MCQs, it is measured how much a learner can grasp from each section.
  • In the assessment, the pass mark is 60%.

Advance Your Career

This Conflict management training online will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition.

If you are looking for a Meeting Management Training Course enrol into our affordable and highly informative course, that will open your door towards a wide range of opportunities within your chosen sector.

Recognised Accreditation



CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.


The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Course Curriculum

Introduction to Your Conflict Management Course

Welcome to the Course

What are Conflict and Conflict Management

The Rational and Irrational Sources of Conflict

The Effects of Respect on Conflict

The Effects of Respect on Conflict

How to Use Respect to Help Resolve Conflict

How Misunderstandings Arise... and the Solution

How Communication Works

How we Listen: The Four Listening Levels

How to Listen Well

Personality Types in Conflict

How Personality Types Conflict

How Specific Personalities Clash at Work

How to Avoid Personality Clash

Escalation of Conflict

Resistance: It’s Not Conflict… yet.

The Onion Model of Resistance

The Signs of Conflict Escalation

De-escalating Conflict

The Strategies for Handling Conflict

Conflict De-escalation Process

Conflict Handling Modes – The Thomas-Kilmann Model

The Five Thomas-Kilmann Modes

Getting Help from a Third Party

How to Recover from a Broken (Professional) Relationship

Closing Section

Good Conflict and Bad Conflict

The Secret to Avoiding Conflict

  • Individual
  • Business
Buy 1 Year Access

Lifetime All Courses Access

£29.99 /Unit Price

Course info



Accredited by

Accredited by

Tutor Support

Tutor Support

Course Access

Course Access

90 Minutes



1 Year

Get In Touch Today

Course Reviews


Business organisations use a strategy to help individuals or employees deal with problems. The training allows them to solve conflicts by teaching them how to collaborate.

The 5 conflict management strategies are to never ignore the conflict, clarify the issue, bring involved parties to talk, identify the solution, follow up and monitor the conflict.

The three R’s of conflict management: recognise the conflict, respond to the conflict, and resolve the conflict.

You can follow several steps to solve a conflict, such as identifying what is the source of conflict, finding a safe place to talk, listening actively and letting everyone have their say, investigating the situation, being neutral, agreeing on the best solutions, evaluating how things are going and deciding preventive measures for the future etc.

Conflict management limits negative aspects and increases positive elements, such as enhancing learning and group outcomes.

A collaborative style is the most effective for managing conflict and maintaining productive and long-term relationships.

After successfully registering for the course, you will receive an email regarding your login details, allowing you access to your online training course.

Upon successfully enrolling for a course, you will receive an email with your login details. Kindly check your inbox/junk folder and spam folder, or you can contact our award-winning customer support team via [email protected].

Sure, you can gift any of our courses to your friends or dearest ones. After purchasing any course as a gift, kindly provide the learner’s details via [email protected], and then we will send your gift to the learner with the login details of the course.

Definitely, you can enrol for this self-paced online video training course. Once you purchase the course, you will receive your login details via email. As you will have lifetime access to the login portal, hence you can complete your course at your convenient time.

Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.

After successfully passing the MCQ exam, you will be eligible to order the Conflict management class Certificate by the Quality Licence Scheme.

No prior knowledge is necessary for the course, making it ideal for beginners. However, a positive attitude toward learning is always a plus.