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Conflict Management Training

Conflict Management Training

Quality Guarantee

Quality Guarantee

Promising training excellence, satisfaction gurantee

Accredited by

Accredited by

CPD UK & Quality License Scheme

Tutor Support

Tutor Support

Unlimited support via email, till you complete the course

Recognised Certification

Recognised Certification

Accepted by thousands of bodies

Start Anytime

Start Anytime

Till you complete your exam

Job Opportunity

Job Opportunity

High Chances of Getting Hired After Course Completion

This course on Conflict Management can provide you with crucial conceptual knowledge on why conflicts arise and how to minimize them. You will be introduced to various concepts, including personality types and rational and irrational sources of conflicts, to mitigate them with effective solutions.

What you will learn from this course?

  • Get an introduction to what is conflict management and how it impacts an organisation
  • Understand the key components of conflict management
  • Know the reasons of arising a conflict and how to prevent it
  • Understand user how can a misunderstanding can arise and the possible outcomes
  • Know the different types of management styles
  • Get tips and strategies for conflict management
  • Learn escalation and de-escalation of conflicts and skills to resolve conflicts
  • Understand the approaches of minimising conflicts and its impromptu solutions

Conflict Management Training Course

This Conflict management course can guide you with essential conceptual knowledge about why conflicts arise and how you can minimise it. You will be navigated to various concepts about conflicts such as the key components, reasons of arising conflicts, different types of management styles and which one to implement, skills to resolve conflicts and so on. To enhance your professional and practical knowledge you will be provided with an expert tutor.

  • Basics of conflict management
  • Impact of conflict management in an organisation
  • Why conflicts arise and its possible results
  • Implementation of strategies for conflict management

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  • This course is suitable for startup organisations who want to learn about conflict management and its strategies for managing conflicts.
  • This course is open to all newly graduates who are looking for jobs and want to learn about different companies conflict management and their strategies
  • This course is highly eligible for any newcomer who want to start their own company and manage conflicts as a collaborative team
  • This course is also available for established companies who already have their own policies but want to add up more advanced ones
    Individuals with any educational background can also join this course and educate themselves on change management.

This Conflict resolution workshop course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection.

This Online conflict resolution training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.

  • Through the MCQs, it is measured how much a learner can grasp from each section.
  • In the assessment, the pass mark is 60%.

Introduction to Your Conflict Management Course

  • Welcome to the Course
  • What are Conflict and Conflict Management

The Rational and Irrational Sources of Conflict

  • The Effects of Respect on Conflict
  • How to Use Respect to Help Resolve Conflict

How Misunderstandings Arise… and the Solution

  • How Communication Works
  • How we Listen: The Four Listening Levels
  • How to Listen Well

Personality Types in Conflict

  • How Personality Types Conflict
  • How Specific Personalities Clash at Work
  • How to Avoid Personality Clash

Escalation of Conflict

  • Resistance: It’s Not Conflict… yet.
  • The Onion Model of Resistance
  • The Signs of Conflict Escalation

De-escalating Conflict

  • The Strategies for Handling Conflict
  • Conflict De-escalation Process
  • Conflict Handling Modes – The Thomas-Kilmann Model
  • The Five Thomas-Kilmann Modes
  • Getting Help from a Third Party
  • How to Recover from a Broken (Professional) Relationship

Closing Section

  • Good Conflict and Bad Conflict
  • The Secret to Avoiding Conflict


CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.


The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Endorsed Certificate From Quality Licence Scheme

CPD UK And Accredited Certificate Of Achievement

On successful completion of this course, you will be eligible to order your CPD UK accredited certificate of achievement to demonstrate your new skills. The CPD accredited PDF certificate of achievement can be obtained free of cost, which is included in the course. There is an additional fee to get a printed copy certificate which is £25.

CPD UK And Accredited Certificate Of Achievement

Endorsed Certificate From Quality Licence Scheme

On successful completion of the course assessment, you will be eligible to order the QLS Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This will provide you with a competitive edge in your career add extra value to your CV. You can also share this certificate with prospective employers and your professional network which will help you to drive a successful career in your chosen industry. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

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Course Review


Business organisations use a strategy to help individuals or employees deal with problems. The training allows them to solve conflicts by teaching them how to collaborate.

The 5 conflict management strategies are to never ignore the conflict, clarify the issue, bring involved parties to talk, identify the solution, follow up and monitor the conflict.

The three R’s of conflict management: recognise the conflict, respond to the conflict, and resolve the conflict.

You can follow several steps to solve a conflict, such as identifying what is the source of conflict, finding a safe place to talk, listening actively and letting everyone have their say, investigating the situation, being neutral, agreeing on the best solutions, evaluating how things are going and deciding preventive measures for the future etc.

Conflict management limits negative aspects and increases positive elements, such as enhancing learning and group outcomes.

A collaborative style is the most effective for managing conflict and maintaining productive and long-term relationships.

After successfully registering for the course, you will receive an email regarding your login details, allowing you access to your online training course.

Upon successfully enrolling for a course, you will receive an email with your login details. Kindly check your inbox/junk folder and spam folder, or you can contact our award-winning customer support team via [email protected].

Sure, you can gift any of our courses to your friends or dearest ones. After purchasing any course as a gift, kindly provide the learner’s details via [email protected], and then we will send your gift to the learner with the login details of the course.

Definitely, you can enrol for this self-paced online video training course. Once you purchase the course, you will receive your login details via email. As you will have lifetime access to the login portal, hence you can complete your course at your convenient time.

Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.

After successfully passing the MCQ exam, you will be eligible to order the Conflict management class Certificate by the Quality Licence Scheme.

No prior knowledge is necessary for the course, making it ideal for beginners. However, a positive attitude toward learning is always a plus.